510 E. 8th St.
PO Box 370
Freeman, SD 57029
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Freeman Regional Frequently Asked Questions

Does Freeman Regional Health Services have visiting hours?
Neither the hospital or nursing home have specific visiting hours – families and friends may visit a patient or resident any time; however, there may, from time to time, be visiting restrictions in place for a variety of reasons – if uncertain, please check at the nurse’s station.  We ask that visitors be sensitive to the patient or resident's rest periods.

What if the only time I can come is late at night?  Will I be able to get in to the facility?
Yes.  There are telephones located in two areas:  One is on the left wall inside the main entrance to the hospital. The other is located in the ER entrance on the left wall.  No dialing is necessary; just lift up the receiver and it will automatically ring to the nurse's station.

How many health care providers are on staff?
There are three full time physicians, one part time physician, one part time general surgeon, one physician assistant and two certified nurse practitioners. There are also 5 visiting specialists who make regular monthly visits to either the hospital or clinic.  Appointments can be made with any of these specialists through your primary care physician.

Do you do surgeries and what types?
Surgeries are performed Tuesdays, or as scheduled, by staff surgeon Dr. Dennis Glatt.  He also sees patients at FRHS Clinic - Freeman, on Tuesdays.  Some surgeries performed at Freeman Medical Center include gall bladder, hernia repair, hysterectomies, mastectomies, lumpectomies, port-a-cath placements and carpel tunnels.

How many people are employed at Freeman Regional Health Services?
There are 150 employees.

Does Freeman Regional Health Services provider interpreter services for those with limited English proficiency?
Yes.  FRHS provides interpreter services free of charge though either locally available interpreters, Language Line services, or through Avera E-Emergency Services.

What about Medicare and Medicaid coverage for nursing home care?
Oakview Terrace is a Medicare Skilled Facility.  In order to be covered by Medicare, a resident must have had a 3-day acute care stay at the hospital, and must be admitted with orders to receive physical therapy, occupational therapy or speech therapy. There are other qualifiers as well, such as acute nursing care. 

Medicaid is a state payment source for those residents who have depleted their resources.  For more information about Medicare and Medicaid and its application to hospital, nursing home or swing bed patients, contact Social Worker Amanda Mettler at (605) 925-2108.

Can family members eat meals with their loved ones, and how much do meals cost?
Yes, you may eat meals with your loved ones; 24-hour notice is preferred, if possible.  Please notify the nurse's stations at Oakview Terrace or Freeman Medical Center of your plans. Call (605) 925-4000.  The cost of meals is: Breakfast - $3.73; Dinner - $4.79 and Supper - $4.53.  Payment is to be made to the FRHS business office.            

What services do you offer? 
Freeman Medical Center is an independent, acute care critical access 25 bed hospital offering a wide range outpatient and inpatient services, a fully staffed, 3-bay emergency room open 24/7, and a visiting specialists program.  Oakview
Terrace is a 56-bed Medicare Skilled Nursing Home with round the clock nursing care.  For more information click on services.

What about beautician services for nursing home residents?
Libby Waltner is servicing our residents' beautician needs.  She is at Oakview Terrace every week.   Families themselves may use the beauty room to fix their loved one's hair, by making an advanced appointment to insure that the room and equipment are available.  There is a sign up calendar in the hair care room.  In the instance of a special event and Libby is unable to meet the needs of the resident, family may request that staff wash and set hair.  At least a week's notice will be required and this service will be provided, depending on staff availability
-Janice Hotchkiss is also available and provides barber services for the men at Oakview Terrace.

Libby is responsible for billing for her services.  

Is there an on-staff Chaplain?
Yes.  Chaplain Betty Janke offers non-denominational spiritual guidance to residents and patients. She is on call 24/7.

Does the facility have procedures for assisting persons with sensory impairments? 
Freeman Regional Health Services and all of its programs and activities are accessible to and useable by disabled persons, including persons who are deaf, hard of hearing, blind, or who have other sensory impairments. Access features include:

  • Convenient off-street parking designated specifically for disabled persons.
  • Curb cuts and ramps between parking areas and buildings.
  • Level access into first floor level.
  • Fully accessible offices, meeting rooms, bathrooms, public waiting areas, patient treatment areas, including examining rooms and patient rooms.
  • A full range of assistive and communication aids provided to persons who are deaf, hard of hearing, blind, or with other sensory impairments. There is no additional charge for such aids. Some of these aids include:

           ○ Qualified video sign language interpreters for persons who are deaf or 
              hard of hearing.
           ○ Access to the Relay South Dakota system.
           ○ Reading material for the blind and large print documents for the visually
           ○ Flash cards and other communication boards.
           ○ Assistive devices for person with impaired manual skills.

What determines if a person should be admitted into a Memory Care Neighborhood?
There are specific criteria developed by the Director of Nursing and the Medical Director of Oakview Terrace.  If you have questions about your loved one needing this service, please email Director of Nursing Nikki Mehlhaf at Nikki.Mehlhaf@freemanregional.com or call her at 605-925-2126.

Who do I contact if I want information about an apartment at Walnut Street or Dewald Street Village?
Contact Amanda Mettler at 605-925-2108 or email at amanda.mettler@freemanregional.com.